ITIL® Foundation

ITIL® Foundation course furnishes the candidates with the comprehension of various concepts, principles, processes, and terminologies and setting knowledge of standards that can be utilized in ITIL® Service Lifecycle. It is the basic level of certification and it is an essential certification for attempting higher levels of ITIL® Certifications. During this instructional class, the candidates will become well informed about the ITIL® framework that is utilized by thousands of companies and organizations around the world. Additionally, become more knowledgeable about the connection between different phases of the lifecycle and principles and processes utilized in it.

Our instructors make the instructional class worthy by providing real-world examples. By going through this course, the candidates will pass the ITIL Foundation exam in their first attempt. In this instructional class, the candidates will pick up the valuable knowledge that is required to attempt to ITIL® Practitioner course.  

Exam

The candidates can buy voucher from CLICK HERE. The Candidates have to pass the examination to get certified. The trainer will provide all the guidance regarding passing the exam during the training. The exam will have the following pattern:

• 40 multiple choice questions
• Passing Marks- 65 percent marks
• Exam Duration- 1 hour
• Closed book

Module 1: Service Management

• Define Service Management and its scope
• Service Management life cycle
• Principles of IT Service Management
• Types of service providers
• Benefits of Service Management in an organization
• Contracts and suppliers
• Define Process and its characteristics

Module 2: Service Management life cycle

• Service life cycle
• Elements of the life cycle
• The connection between different life cycle stages
• The relation between Governance and ITSM

Module 3: Service Strategy

• Define Service Strategy
• Define Market
• Service Strategy Process
• Develop Strategic Assets
• Type of Services involved in the organization
• Position
• Plan
• Pattern

Module 4: Service Strategy Concepts

• Service Utility and Warranty
• Service assets
• Uses and Structure and of Business case

Module 5: Service Strategy Process

• Define Process
• Demand Management
• Service Demand
• Service Portfolio Management
• Financial Management
• Managing business relations

Module 6: Service Design

• Define Service Design
• Roles in Service Design
• Technology design
• Process Design
• Service Design process
• Service Catalogue Management
• Service Level Management
• Capacity Management
• Measurement Design

Module 7: Service Transition

• Define Service Transition
• Build
• Deployment
• Configuration item
• Configuration Management System
• User Acceptance

Module 8: Service Operations

• Overview
• Events
• Incident Management
• Service Operation Processes
• Event Management
• Manage Exceptional Events
• Request Fulfillment
• Process Interfaces
• Problem Management